FAQ

WHERE IS MY ORDER?

If for any reason you have any questions about your order, tracking number, delivery, payment, etc., please use our Live Chat or contact us here, and someone will be able to assist you.

HOW CAN I GET FREE SHIPPING?

Glad you asked! We ship for free to the 48 continental US states on orders of $75.99 or higher. Orders of less than $75.99 ship for a flat handling fee of $11.99.

WHY IS MY PRODUCT MELTED? WILL THAT DAMAGE THE PRODUCT?

Melting is completely normal and will not change the quality of your product in any way. To return it to its original state, simply put it a cooler area or refrigerate it until it is solid.

DO YOU SHIP INTERNATIONALLY?

No, but sometimes you'll find that Skinny products are available locally in your country, which allows you to save money on shipping and any duties that may apply. It is also recommended to shop through our Amazon store for international shipping. 

ARE THE ESSENTIAL OILS USED IN YOUR PRODUCTS PROCESSED OR DILUTED TO INCLUDE SYNTHETIC CHEMICALS?

Our essential oils are 100% pure and therapeutic-grade. No dilution or chemical processes are used when making them. They are steam distilled.

WHAT IS OIL PULLING AND HOW DOES IT WORK?

Oil pulling is an ancient Ayurvedic method of swishing oil in the mouth to remove toxins. In modern times, we know it has oral health benefits that include naturally whitening the teeth, removing plaque and build up, and moisturizing the gums. Because our oil is alkaline and not acidic, it will not damage your enamel or dental work like other oils can. We also add therapeutic grade peppermint oil to our Oil Pulling Oil to give it a minty fresh taste that freshens your breath.

Here's how to oil pull: place a teaspoon-sized amount of our Oil Pulling Oil in your mouth and allow it to melt. Then, swish it around like mouthwash for 5-20 minutes before spitting it into a trash receptacle. Brush your teeth as you normally would to finish.

WHY ISN’T MY DISCOUNT CODE FROM A PROMOTION WORKING?

If for any reason your promotion code from a sticker, poster, email, or social media post is not working, please contact us and one of our customer service representatives will be happy to help you.

DO YOU HAVE A REFUND POLICY?

We back our products with a 100 percent satisfaction guarantee. Check out our awesome refund policy. If you bought Route shipping insurance, you can file a claim at https://claims.route.com/

ARE THE SKINNY PRODUCTS AVAILABLE FOR WHOLESALE?

Yes. However, Skinny Coconut Oil is a small-batch coconut oil, therefore we only offer it to a limited supply of wholesalers. Please contact wholesale@theskinnybrand.com for more info on our wholesale program.

WHERE CAN I BUY SKINNY COCONUT OIL?

You can buy Skinny Coconut Oil directly from our Skinny & Co. store. More and more stores across the United States and worldwide carry our products as well, so shop locally whenever possible!